Under the Sale of Goods Act you have 24 months warranty from date of purchase. The warranty means that you can complain about defects in the product, whichvoccurred within 24 months from date of purchase. However, it is essential that these defects are not caused by misuse of the product or other tortious conduct that has resulted in shortage. If you wish to complain about a product, it must be sent to our address:
2200 Copenhagen N
Information on redress
A complaint about a product purchased from us can be submitted to "Konkurrence- og Forbrugerstyrelsens Center for Klageløsning", Carl Jacobsen Vej 35 , 2500 Valby. You can complain to "Center for Klageløsning" through www.forbrug.dk .
European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a customer domiciled in another EU country. Complaints lodged here - http://ec.europa.eu/odr. When filing a complaint, enter our email address: